Top 10 Popular CRM Software Development Companies in Vietnam

Over the years, CRM software development has grown in popularity. This is due to changes in customer shopping behavior, which require businesses to focus and invest significantly in customer communication and support activities. For that reason, a CRM system is a necessary solution for successful customer management and communication. This software lets companies continue personal communication and automate business processes for decision-making, making it a top investment for every business.

This article talks about the 10 best CRM software development companies in Vietnam. It includes information about their main areas of expertise, the technologies they use, and how long they've been offering CRM software solutions. This helps businesses of all sizes find the best partner for their CRM projects.

Now, let’s continue with a detailed description of each company, including their outstanding CRM software development projects for you to make the right decision.

TMA Solutions

TMA Solutions is one of the leading IT outsourcing companies in Vietnam, offering full-package CRM development. With over 20 years of experience, TMA Solutions is an industry leader focusing on custom software development that automates and optimizes business customer communication, fastens sales cycles, and enhances customer loyalty. They pride themselves on quality, scalability, and timely project completion.

Outstanding CRM Software Development Project:

TMA Solutions implemented a CRM project for a fitness business to assist the organization in managing customer relationships. This particular CRM system combined different customer-related operations like member monitoring, marketing promotions control, and message promotion. The solution was designed to improve customer satisfaction, enhance the customer journey, and make the fitness center’s operation more efficient.

SOTATEK JSC

SOTATEK JSC is a software development firm focusing on custom CRM, ERP systems, blockchain, and mobile app development. Founded in 2015, it is famous for integrating innovative technologies such as artificial intelligence and blockchain into CRM software development.

Outstanding CRM Software Development Project:

SOTATEK introduced a CRM platform for customer relationship management in the retail market. This solution helps organizations manage customer relationships better and provides a consistent shopping experience. This system also allowed for advanced data analysis, which helps companies keep their customers and improve their marketing.

Relia Software

Relia Software is known for providing effective CRM systems that improve customer relationships and automate operations for their clients. Known for client-oriented approach, Relia Software develops customized CRM solutions for customer engagement, lead management, and sales automation. They have always provided sustainable values based on high-performing CRM systems that improve company processes and information control.

How Does Relia Software Develop A CRM Software?

Relia Software develops CRM software through a structured, custom approach designed to meet the unique needs of businesses. Their development process typically includes the following steps:

• Defining Requirements: Consult to define CRM objectives such as increasing customer satisfaction and effective work process automation.
• Design and Customization: Develop easy-to-use features, interface design, process customization, and user-specific security.
• Integration: Integrate CRM with other services as quickly and naturally as possible, such as with accounting and e-mail marketing.
• Scalability and Mobility: Make sure that CRMs can grow according to the company and are usable on a mobile device for working from home.
• Maintenance and Support: Create constant backups and updates for the business as it changes over time.​

IT Consult

IT Consult is a popular IT service agency focusing on CRM services for organizations and companies interested in sales automation and customer relations management. Their CRM development service involves system integration service, lead management service, and customer data analysis service. IT Consult’s CRM solutions can assist businesses to manage their customer relationship management and business performance best.

Outstanding CRM Software Development Project:

IT Consult created a social CRM system for an education client in China. This solution builds on WeChat to develop effective strategies in student recruitment and customer relationships through interactive management provision, data capturing, and analytical tools for customer management.

CodLUCK Technology

CodLUCK Technology is a software company with expertise in developing CRM systems for consulting, implementing, and supporting sales related. This company is implementing solutions to enhance customer relationship management and business performance across markets like retail, education, and hospitals.

Outstanding CRM Software Development Project:

CodLUCK Technology developed a specific CRM software for a truck manufacturing firm to improve the company’s sales functions, boost leads, and provide a detailed customer portfolio. They also integrated automation into this CRM solution. This platform can help their clients optimize and improve how businesses interact with customers more easily.

LTS Group

LTS Group is one of the leading IT outsourcing providers in Vietnam. They specialize in developing custom CRM software, focusing on omnichannel customer management. The company also automates communications and optimizes customer support processes to enhance customer relationships and increase organizational effectiveness.

Outstanding CRM Software Development Project:

LTS Group had a project to solve a client’s omnichannel CRM system issues. The solution used all the communication channels, including SMS, e-mail, social media, and hotline calls. The product's major features are campaign management, customer scoring, and product or service management, enabling clients to gain better control of their customer needs and, in turn, enhance the delivery of efficient services to the clients.

Luvina Software

Luvina Software, founded in 2004, focuses on IT outsourcing for the Japanese market. For CRM software solutions, they provide comprehensive services to satisfy unique business needs for implementing CRM in the organization’s systems. Moreover, the company is proud of their strategic technological solutions and quality management procedures for software development, application maintenance, and testing services.

Outstanding CRM Software Development Project:

The Transforming CRM System Integration with Innovative Software Solution project of Luvina Software transformed a client's CRM system by integrating innovative software solutions. The project's objectives were to improve customer relationship management by optimizing important data processes, automating sales processes, and improving customer-related functionality.

To secure the system's handling of large amounts of customer data, Luvina employed modern technologies such as blockchain, AI, etc. This transformation helped the client improve customer interaction and become more efficient in the company's workflow.

Aegona Company

Aegona Company develops business software solutions, including custom software, mobile and web applications, enterprise solutions, and CRM system development. They focus on creating customized solutions that make organizational management efficient, specifically for customer satisfaction, sales maximization, and marketing efficiency. Moreover, this firm develops its software products flexibly, relying on agile development to guarantee fast time to market.

Outstanding CRM Software Development Project:

Aegona designed an agency's specific CRM system project to organize customer relations, record customer details, and control business processes. The solution offered added functionalities, including lead management, client communication tracking, and sales performance reports. These features enabled Aegona to increase the efficiency of customer relations, refine the sales channel, and increase customer satisfaction for the agency while providing them with a better structure within their approach.

Elinext

Elinext, headquartered in Eastern Europe, has been a software development company for over twenty years. The company maintains its competitive advantage through flexibility and the capability to enhance customer interaction and integrate with other enterprise systems. Their industry experience also helps them guide and support organizations in embracing digital transformation effectively.

Outstanding CRM Software Development Project:

Elinext built a CRM solution seamlessly implemented in a car auction platform. The solution enables the auction service to handle customer relationship dynamics, record interactions, and facilitate smooth car buying and selling processes. This app includes real-time auction management for auctions and friendly customer support. By integrating CRM with some other tools needed in the auctions, this platform enhances the customers’ relations and effective business processes.

LinxHQ Pte Ltd

Vietnamese software developer LinxHQ Pte Ltd is one of the most experienced firms in custom CRM business solutions. This company creates CRM systems that respond to the needs of its clients for better customer relationships. Furthermore, their agile development, implementation, and maintenance quality can be ranked as their strong points. All these benefits make them suitable for any organization that requires a good customer management option.

Outstanding CRM Software Development Project:

LinxHQ developed CRM software for Parklife, helping this firm centralize membership and facility management under one CRM system. This app tracked customer interactions, improved membership list administration, and automated facility bookings. This system allowed Parklife to collect and analyze consumer data, improving service and giving the organization and its members an efficient method.

How To Choose The Right CRM Software Development Company?

The need for a suitable CRM software development company is essential due to the requirement of harmony in customer connection and business growth. Here are key factors to consider when choosing partners:

• Customization Capabilities: Ensure the provided CRM is fitted to your field and enterprise procedures. The right custom CRM should meet your goals and operations.
• Scalability: Choose CRMs that expand with your business. A scalable system allows for growth without major changes.
• Integration with Existing Systems: To improve efficiency, the CRM should integrate well with your marketing, sales, and customer support applications.
• Security: If your organization handles sensitive data, choose companies with strong data security. Encryption, role-based access, and GDPR/HIPAA compliance are essential.
• Post-Launch Support: Your CRM needs reliable support and maintenance to stay current. Make sure the company gives long-term support.
• User Adoption and Training: Prefer companies that offer easy-to-use designs and training for easy onboarding and adoption.
• Industry Experience: The company you hire must have experience in the specific industry that you work in. Understanding your area of operation is beneficial to understanding issues when doing business.

>> Read more: 

• Top 15 E-commerce Web Development Companies
• Top 10 HR Software Development Companies in Vietnam
• Top 10 Leading Enterprise App Development Companies in Vietnam
• 11 Best Travel App Development Companies in Asia
• Top 10 Ruby On Rails Development Companies Worldwide

Conclusion

Customer relations and business processes remain the most important factors for modern companies. Therefore, choosing the right partner for a CRM system is the key to success in this sector for the long term. The list of the 10 most popular CRM software development companies above is a useful resource for identifying suitable partners that can help your company optimize operations and deliver more effective customer experiences. Therefore, it is important to always consider your aimed objectives when making your decision.

>>> Follow and Contact Relia Software for more information!