Challenges
Bakkt needed a reliable offshore development team that could support multiple fintech products at the same time. The systems involved loyalty points, rewards redemption, digital wallet usage, fraud alerts, payment-related workflows, customer support, and live production operations.
The client also needed stronger DevOps and infrastructure support. Several systems required stable deployment, better monitoring, secure database handling, production issue resolution, and continuous integration without interrupting live services.
Scope Of Work
Services Relia provided:
- Offshore Development Team
- Web Platform Development
- Mobile App Development
- DevOps
- Production Support
- Infrastructure Support
The team worked across production support, fraud detection, LoyaltyPay, rewards redemption, and customer-facing product features.
For LoyaltyPay, Relia supported the product flow where users could add reward cards to a wallet, open the wallet, and spend or redeem points through Apple Pay or Android Pay. The team also helped with API integration, payment processor support, transaction handling, and backend services.
For fraud detection, Relia supported data processing and alerting workflows. The solution helped detect and report suspicious activity using large data sources, fraud rules, batch jobs, and reporting tools.
For DevOps, the team supported continuous integration, deployment automation, infrastructure stability, monitoring, and zero-downtime production support.
Solution
Key Features
- LoyaltyPay product support
- Rewards redemption workflows
- Digital wallet integration
- Apple Pay and Android Pay support
- Fraud detection and alerting support
- Batch data processing
- SQL Server stored procedure support
- Web platform development
- iOS and Android application support
- API integration and backend services
- Production application support
- Infrastructure and database support
- CI/CD pipeline setup
- Continuous integration and zero-downtime deployment
- Monitoring and reporting support
Technology Stack
- Java
- Spring
- React.js
- Ruby on Rails
- SQL Server
- MongoDB
- MariaDB
- AWS
- iOS
- Android
- Apigee
- DevOps tools
- CI/CD tools
Results & Impact
Relia Software helped Bakkt maintain and improve several fintech and loyalty products through a dedicated offshore team.
The engagement also helped the client reduce delivery pressure on its internal team, reduce total project solution cost by 40% while supporting continuous integration and zero-downtime deployment.
